Last updated: August 1, 2026

Thank you for shopping with SunnyTimesGifts. Many of our products are made to order or personalized specifically for each customer. Please review the following information before placing your order.

Processing Time

Orders are generally prepared and shipped within 5–7 business days, unless a different processing time is stated in the product listing.

Business days do not include weekends or holidays. Processing time begins after your order and payment have been successfully received.

Orders may ship sooner, but we cannot guarantee expedited production. Personalized and custom orders may require the full processing period.

Shipping and Delivery

Processing time and shipping time are separate.

The estimated delivery time shown at checkout begins after your order has been completed and transferred to the shipping carrier. Delivery estimates are provided by the carrier and are not guaranteed arrival dates.

Available shipping methods, rates, and destinations will be displayed during checkout.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has shipped.

Tracking information may take up to 48 hours to update after the shipping label has been created.

Shipping Delays

Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside the control of SunnyTimesGifts may occasionally occur.

If we are unable to ship your order within our stated processing timeframe, we will contact you with updated information and provide the options required under applicable law.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Requests to correct or change an address must be submitted within 30 minutes of placing the order. We cannot guarantee that an address can be changed after an order has entered production or shipment processing.

SunnyTimesGifts is not responsible for delays, failed delivery, or additional shipping expenses caused by an incomplete or incorrect address supplied by the customer.

Packages Returned to Sender

If a package is returned to SunnyTimesGifts because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, we will contact you.

Additional shipping charges may be required before the order can be shipped again. Original shipping charges are nonrefundable unless the return resulted from an error made by SunnyTimesGifts.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm that the shipping address on your order is correct

• Check around the delivery location

• Ask members of your household or nearby neighbors

• Contact the shipping carrier for additional delivery information

Then contact SunnyTimesGifts so we can review the situation with you. Packages marked delivered will be handled individually based on the available tracking and delivery information.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us within 2 calendar days of the carrier-confirmed delivery date.

Include your order number, a description of the problem, and clear photographs of the item, the issue, and the packaging. Additional details are available in our Refund and Returns Policy.

Contact Us

For questions regarding shipping or an existing order, please contact us through our Contact Us page and include your order number.