Last updated: August 1, 2026

Most SunnyTimesGifts products are made to order or personalized specifically for each customer. Because production may begin shortly after an order is placed, cancellation and change requests are accepted only within a limited time.

Cancellation Window

Cancellation requests must be submitted within 30 minutes of placing your order.

After the 30-minute cancellation window has passed, your order may already be in production and can no longer be canceled or refunded.

Submitting a cancellation request within 30 minutes does not automatically cancel the order. We will confirm whether the cancellation was received and approved before production began.

How to Request a Cancellation

Contact us through our Contact Us page and include:

• Your full name
• Your order number
• The email address used to place the order
• A clear statement that you are requesting cancellation

Your cancellation request must be sent within 30 minutes of the order time shown on your order confirmation.

Order Changes

Requests to change an order—including the product, size, color, quantity, shipping address, or personalization details—must also be submitted within 30 minutes of placing the order.

We cannot guarantee that changes can be made once an order has been submitted. After production begins, no changes will be accepted.

Personalized Orders

Please carefully review all names, dates, wording, spelling, capitalization, colors, and other personalization details before submitting your order.

SunnyTimesGifts is not responsible for errors contained in the personalization information provided by the customer. Personalized orders cannot be canceled, changed, returned, or refunded after the 30-minute cancellation window unless the finished product contains an error made by SunnyTimesGifts.

Approved Cancellations

Approved cancellations will be refunded to the original payment method.

After the refund is issued, the time required for the funds to appear in your account will depend on your bank or payment provider.

Cancellations by SunnyTimesGifts

SunnyTimesGifts may cancel an order when we are unable to complete or fulfill it. If we cancel your order, you will be notified and receive a full refund to your original payment method.

If an order cannot be shipped within the stated timeframe, customers must be given notice and an opportunity to agree to the delay or cancel for a refund.

Contact Us

For cancellation or order-change requests, please use our Contact Us page and include your order number.