Last updated: August 1, 2026

At SunnyTimesGifts, many of our products are made to order or personalized specifically for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

We will gladly help when an item arrives damaged, defective, or different from what you ordered.

Damaged, Defective, or Incorrect Items

Please contact us within 2 calendar days of delivery if your order arrives:

• Damaged
• Defective
• With an incorrect item
• With an error made by SunnyTimesGifts

Include your order number, a description of the problem, and clear photographs showing the item, the issue, and the packaging. Please keep the item and its packaging until your claim has been resolved.

Once the issue has been reviewed and approved, we will provide a replacement or refund, depending on the circumstances.

Non-Returnable Items

We do not accept returns or exchanges for:

• Personalized or custom-made products
• Items ordered in the wrong size, color, style, or quantity
• Buyer’s remorse or change of mind
• Items that have been worn, washed, used, altered, or damaged after delivery
• Sale or clearance items, unless they arrive damaged, defective, or incorrect

Please review all product descriptions, personalization details, and sizing information carefully before placing your order.

Product Appearance

Colors may appear slightly different depending on your screen settings. Because many items are individually created, small variations in color, placement, or finish may occur. These minor variations are not considered defects.

Returns

Do not mail an item back without contacting us first. Unauthorized returns will not be accepted.

If we require a return because the item was damaged, defective, or incorrect due to our error, SunnyTimesGifts will provide return instructions and cover the approved return-shipping cost.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued will depend on your bank or payment provider.

Original shipping charges are nonrefundable unless the order was incorrect, damaged, or defective due to our error.

Order Cancellations

Cancellation requests must be submitted within 30 minutes of placing the order.

After that period, production may have already begun, and the order cannot be changed or canceled. Personalized and custom orders cannot be canceled once production has started.

Contact Us

To report a problem or request a cancellation, please contact us through our Contact Us page and include your order number.

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